TECHNICAL SUPPORT

Core responsibilities of the group include:

• Problem Diagnosis: quickly pinpoint source of problem
• Solution Provision: provide a solution or work-around
• Bug Reporting: if the solution is a software correction, the developer will be notified
• Functionality Requests: pass along feedback from the field to the developer
• Service Coordination: scheduling of technical services

Support is limited to:

• Current (X4) and previous (X) Mastercam releases
• Windows Operating Systems listed under Mastercam's system requirements
• Editors included with Mastercam
• Installation, DNC and Communications fall under On-Site Service

Our support policies are designed to maximize benefits to all users.

Phone Support

Phone:		519.658.1471
Fax:		519.658.1335

Email Support

support@inhousesolutions.com

On-Site Service

Our field service technicians have extensive product knowledge and possess extensive experience in CNC Applications and DNC configuration.

Services include:

• Applications Support
• Post Processor Development
• Software Installation
• Part Modelling/NC Programming
• DNC Configuration

Prepaid service bundles available.

Community Support

http://www.eMastercam.com/forum/

Self-Help Support

http://www.mastercam.com/Support/

Live Remote Assistance

Type the code you received from your Representative and click the yellow button to proceed.