Careers

About In-House Solutions:

In-House Solutions has been in operation for 30+ years and continues to experience healthy growth. Together, we have earned an excellent reputation within our industry for quality service and product. As an employee, you will work with a company who values honesty, integrity, respect, and individual welfare. You will also work with an engaged team in a high involvement culture. In-House Solutions values its employees, and with us, you will never be “just a number”. Our people are our power.

We provide expert machining solutions to the manufacturing industry in the form of software, technical services, technical consulting and educational materials. We position ourselves at the forefront of manufacturing innovations in the CNC machining industry, focusing largely in support of our flagship product, Mastercam, along with other related products as well. We make it our prerogative to sustainably accelerate the market’s adoption of high-tech manufacturing strategies.

What We Offer:

  • Competitive total compensation package, including benefits
  • Professional training and internal support
  • Challenging and rewarding career experience
  • Ideal work-life balance
  • Positive corporate culture with international colleagues
  • Advancement opportunities in a niche market
  • Opportunity to travel

In-House Solutions Inc. is committed to ensuring a culture of inclusion and diversity and will consider all applicants regardless of age, marital status, race, colour, religion, sex, orientation, national origin, or disability. For those requiring accommodations during any stage of the application process, please contact 1-519-658-1471.

Openings:

ON - Professional Programming Technician

Position: Professional Programming Technician

Type of Position: Full Time – Permanent
Location: Cambridge, ON
Certification: Red Seal General Machinist or Tool and Die Maker
Experience Requirement: 7+ years

About the Opportunity

As Professional Programming Technician you will provide end-to-end contract programming, manufacturing assessment, and reverse engineering services to our customers, leveraging your trade-experiences as a Red-Seal certified General Machinist or Tool and Die Maker, continuous improvement mindset and experiences assessing operational efficiencies, identifying gaps and making recommendations.

Being highly organized with keen project management skills you will track jobs and deadlines of multiple projects simultaneously; ensuring requirements are thoroughly and accurately collected, develop accurate job estimates and quotes, establish a project plan, successfully implement the agreed-to solution; and meticulously document all steps and customer interactions throughout the process.

As a customer-focused professional, you will ensure a positive customer experience by consistently delivering services on-time and on budget, and providing exceptional after-project support.

Travel within North America is required.

In this role you will:

  • Manage the overall planning, execution, and success of complex technical projects from start to finish.
  • Perform onsite manufacturing assessments including efficiency reviews; consult on customer processes; identifying gaps and advise on fixturing, setup, etc.
  • Conduct onsite and remote discovery/requirements gathering sessions.
  • Collaborate with the Sales team to build and communicate the ideal customer solution.
  • Manage cost assessments needed for proposals, statements of work, and change orders.
  • Program complex CNC machining operations.
  • Troubleshoot G and M code for errors; working with a Post Processor Specialist as required.
  • Accurately document all customer interactions in ServiceCloud.
  • Conduct a smooth project hand off to the customer by providing training, direct support, and leading close-out meetings with key stakeholders.
  • Identify growth, training, and upsell opportunities for the Sales team.
  • Translate difficult concepts into layman’s terms and act as conduit between technical and non-technical stakeholders.
  • Contribute to the success of the Professional Services team through continuous improvement initiatives and by providing support to other team members.
  • Maintain in-depth understanding of the company’s product and service offerings.
  • Perform other duties and responsibilities as required.

To be great you also need:

  • Expert level proficiency in Mastercam software.
  • 7+ years of multi-axis Mastercam machining experience.
  • Experience in programming and operating a variety of CNC machines (e.g. mill, lathe, wire machines, router, etc.) and controls.
  • Demonstrated experience accurately estimating jobs for time and cost and creating accurate and detailed scopes, process plans and implementations.
  • Ability to read and interpret engineering drawings.
  • Demonstrated CAD (e.g. SolidWorks, Autodesk, etc.) and MS Office Suite experience (Excel, Word).
  • Must possess a valid driver’s license, own vehicle and the ability to travel within North America.
  • Experience using ticketing system such as ServiceCloud, or similar, an asset.
  • Bilingual English/French proficiency would be a strong asset, but is not required.

If this role is the right fit for you, send your application to [email protected] with the position you are applying for in the subject line.

QC - Mastercam Applications Specialist

Position: Mastercam Applications Specialist

Type of Position: Full Time – Permanent
Location: Montreal, QC
Education Requirement: Post-Secondary education relating to mechanical engineering, manufacturing or equivalent
Experience Requirement: Strong technical experience using Mastercam and/or CAD/CAM software

Who We Are

We provide expert solutions to the manufacturing industry in the form of software, technical consulting and services, and educational materials. We position ourselves at the forefront of manufacturing innovations and we make it our goal to sustainably accelerate the market’s adoption of high-tech manufacturing strategies. We deliver first-class service and innovative technologies that provide our customers with competitive advantages in an ever-evolving industry.

*We are open to having the successful candidate either work from our Montreal office or work from home, depending on their geographical location.

About you

We need someone who has a passion for machining, a passion for finding solutions to challenging manufacturing problems and who is an experienced user of Mastercam. This is an exciting role with a ton of variety, keeping every day different and exciting. We need someone who gets excited about working with customers, training them, providing support to them and solving challenging problems.

Ideally, your proven technical, analytical, and communication skills enable you to solve problems in an effective and timely manner. As a highly dynamic individual, you will be comfortable functioning in a team atmosphere, training end users and managing target deadlines. You will be career-oriented and be able to communicate with non-technical individuals. You are also comfortable with an in-office and on the road type of position where travel is frequent.

Key Duties & Responsibilities

CAD/CAM Technical Services

  1. Provide troubleshooting assistance and resolve technical issues via phone or email to our valued CNC customers, specifically those using Mastercam.
  2. Communicate with sales to identify demonstration strategies, customer training or software service needs.
  3. Provide mentoring and training to users in order to implement identified strategies.
  4. Identify strategies, workarounds and advanced capabilities to address customer problems.
  5. Provide application, programming, computer, and networking support.
  6. Provide support at customer locations including software installation, implementation and troubleshooting.
  7. Attend regular meetings with the Technical Department to review new accounts and brainstorm strategies.
  8. Maintain documentation of customer interactions, including the completion of tasks and associated responsibilities.
  9. Perform other duties as required.

Software Trainer

  1. Teach a technical class specifically relating to Mastercam, at the office utilizing the company training classroom, online and/or at a customer site.
  2. Assess individual and group training needs.
  3. Deliver structured training programs while following set curriculum.
  4. Answer trainee questions and provide progress feedback.
  5. Occasionally train customers at their locations for application-specific requests.
  6. Maintain current knowledge on all software versions and applications.

Education & Skills

  1. Post-secondary education in mechanical technology, general machinist ticket, or equivalent.
  2. Experience with computer aided design and/or manufacturing software for CNC machining.
  3. Good knowledge of CNC machines and machining techniques.
  4. Bilingual French and English, speaking and writing.
  5. Good understanding of G codes.
  6. Experience using Mastercam.
  7. Experience with SolidWorks would be an asset.
  8. General computer and networking knowledge is required.
  9. Must possess a valid driving license and have access to own vehicle.

If this role is the right fit for you, send your application to [email protected] with the position you are applying for in the subject line.

Start your new career at In-House Solutions!

Submit your resume to [email protected] with the position you are applying for in the subject line.

No calls or agencies please.