Careers

About In-House Solutions:

In-House Solutions has been in operation for 30+ years and continues to experience healthy growth. Together, we have earned an excellent reputation within our industry for quality service and product. As an employee, you will work with a company who values honesty, integrity, respect, and individual welfare. You will also work with an engaged team in a high involvement culture. In-House Solutions values its employees, and with us, you will never be “just a number”. Our people are our power.

We provide expert machining solutions to the manufacturing industry in the form of software, technical services, technical consulting and educational materials. We position ourselves at the forefront of manufacturing innovations in the CNC machining industry, focussing largely in support of our flagship product, Mastercam, along with other related products as well. We make it our prerogative to sustainably accelerate the market’s adoption of high-tech manufacturing strategies.

 

What We Offer:

  • Competitive total compensation package, including benefits
  • Professional training and internal support
  • Challenging and rewarding career experience
  • Ideal work-life balance
  • Positive corporate culture with international colleagues
  • Advancement opportunities in a niche market
  • Opportunity to travel

In-House Solutions Inc. is committed to ensuring a culture of inclusion and diversity and will consider all applicants regardless of age, marital status, race, colour, religion, sex, orientation, national origin, or disability. For those requiring accommodations during any stage of the application process, please contact 1-519-658-1471.

Openings:

ON - Customer Success Representative - Cambridge

Position: Customer Success Representative

Type of Position: Full Time – Permanent
Location: Cambridge, ON
Education Requirement: Post-Secondary education in a business related field
Experience Requirement: 1+ years of relevant experience

The Opportunity

Are you passionate about sales and building strong customer relationships that drive account growth? This opportunity offers a large existing customer base and incredible potential to grow.

As a member of the sales team, the Customer Success Representative focuses on the growth and development of customer success accounts. The ideal candidate will drive revenue growth within his/her account portfolio through strategic initiatives, focusing largely on maintenance renewals, training and technical support opportunities, upselling new versions of software and providing superior service to customers. Once sales deals have been closed, you will drive initiatives that elevate the experience of existing customers, grow relationships with these customers, all of which lead to revenue growth.

Key Duties & Responsibilities

  1. Achieve sales targets and proactively grow your account portfolio.
  2. Work qualified leads that have been distributed to you, utilizing the Technical Applications Specialist as a support mechanism.
  3. Strategically upsell products and services.
  4. Develop and implement customer retention strategies.
  5. Develop and implement large scale solutions for revenue growth within the customer success sales group.
  6. Develop scopes, quotes, proposals or engagement contracts to support partnerships.
  7. Act as the key point of contact for account needs, often relating to quoting, maintenance, and analysis of support needs along with the establishment of a growth plan.
  8. Participate in the development of sales playbooks, and individual account plans to support sales growth strategies.
  9. Utilize Salesforce software as a tool during the entire sales process, understanding the multi-facets of the software, entering and analyzing data to assist with generating sales and managing accounts.
  10. Effectively communicate the scope of project to the technical team, while scheduling request resources through sales operations.
  11. Act as a project manager through duration of engagement, including proactive follow up after onsite visits.
  12. Maintain knowledge on current product pricing, offerings, policies, and procedures, proposing initiatives for change when deemed necessary.
  13. Conduct proactive, effective and efficient touch points to customers within your portfolio.
  14. Qualify all inbound leads and transfer the leads based on pre-set rules to the appropriate Account Manager, utilizing resources such as Technical Applications Specialists for support.
  15. Work with marketing staff to implement and drive key marketing initiatives and promotions that aim to increase services and revenue generated from existing customers within your accounts.
  16. May conduct occasional onsite visits to customers within your portfolio when deemed necessary from a strategic sales perspective.
  17. Promote products and services at tradeshows and events.
  18. Actively participate in and contribute to regular meetings with the sales team, prepared with data and information to support your results, struggles, strategies and industry trends.

Education & Skills

  1. Minimum 1+ years of experience in customer facing, account management type of role.
  2. Post-Secondary education in a business related field.
  3. Strong sales and marketing skills with an emphasis on increasing revenue from existing customers.
  4. Strong customer service and business relationship management skills.
  5. Ability to remain adaptable in a fast-paced, high tech environment.
  6. Ability to display strong organizational, time management and prioritization skills.
  7. Strong communication and interpersonal skills, both in person and over the phone.
  8. Availability to occasionally support outside of usual business hours to achieve business objectives.

No calls or agencies please.

Submit your resume to [email protected] with the position you are applying for in the subject line.

 


What Our People Think:

 

As a recent graduate I was eager to take on responsibilities and learn new skills which is exactly what In-House Solutions offered me.
The people here are truly ready to help you learn and grow, something that isn’t found just anywhere.
That is what is special here, the people.
Natalie Adams – Marketing Associate


In-House Solutions provides a very fun work environment where we are given the opportunity to learn a lot about how a business works, and all the different departments within. We are given a lot of independent work while also working with a team to complete sales and projects for the company.
Blaire Synder – Business Development (Co-op)


Exciting, motivating, hardworking and fun, a quick snapshot to sum up the working culture at In-House Solutions!
Justin Krulicki – Recruiter & Brand Ambassador


In-House Solutions never gets boring. Forward focused, you are free to propose new ideas, take part in their implementation, and enjoy the results!
Tracy Bithell – Marketing


Even though In-House Solutions has been established for 30 years, it provides its employees with a “start-up” like culture. It is a very enjoyable co-op to be a part of and they work hard cater to their employees wherever they can.
Jesse Colling – Business Development (Co-op)


My time spent at In-House Solutions allowed me to develop technical proficiencies such as Mastercam and allowed me to improve on my critical thinking capabilities through the trouble shooting of obscure problems. These skills will prove valuable as I continue my schooling and ultimately end up in a career.
Daniele Lo Faso – Technical Documentation Developer (Co-op)


In-House Solutions has given me many opportunities to grow and learn, never keeping me boxed in to a specific role. Management has adapted my role over the years to focus on my strengths rather than criticizing weaknesses. The company is full of friendly people who know how to balance fun with getting the job done.
Daniel Gingras – Tech Administrator


Working at In-House Solutions has been fulfilling in that they’ve placed trust into you from the get-go.
David Tran – Business Development (Co-op)