Mastercam Field Service Technician – West Canada


Permanent |

Calgary, Red Deer or Edmonton, AB

Job Description

The successful applicant will join our technical team in a key role providing onsite and remote technical services to our CNC manufacturing clients, specifically those using Mastercam.

You will be comfortable functioning in a team atmosphere, training end users and helping them improve their processes. You are able to communicate with a wide variety of people within organizations who possess varying degrees of technical knowledge.  This role requires you to travel to our customer locations between 50-70% of the time with occasional overnight travel.  When not travelling to customer locations, you will be able to work remotely from a home office. 

Key Duties & Responsibilities

  • Regularly provide support at customer locations including software installation, implementation, training, and troubleshooting
  • Independently assess customer needs and provide detailed scopes for quoting purposes
  • Communicate with sales to identify customer training or software update needs
  • Provide troubleshooting assistance and resolve technical issues via phone, email or onsite to our valued CNC customers, specifically those using Mastercam
  • Provide mentoring and training to users in order to implement identified strategies
  • Identify strategies, workarounds and advanced capabilities to address user needs
  • Provide application, programming, computer, and networking support
  • Maintain documentation of customer visits and interactions, including the completion of tasks and associated responsibilities
  • Maintain current knowledge on all software versions and applications
  • Attend regular, virtual meetings with the Technical Solutions Department to review new accounts and brainstorm strategies
  • Learn new product and service offerings and assist with training our team

Education & Skills

  • Post-secondary education in mechanical technology, machinist/toolmaker/moldmaker ticket, or equivalent
  • A minimum of three (3) years of experience with CAM software for CNC machining (ideally Mastercam). Hands-on experience with CAD software would be an asset
  • General computer and networking knowledge required
  • Experience with machine tool communications would be an asset
  • Strong customer service orientation with the ability to communicate with a variety of technical and non-technical personnel
  • High willingness and patience to train and teach others
  • Must possess a valid G license and have access to own reliable vehicle as you will be required to be on-site at customer locations 50-70% of the time within Alberta (Reimbursement for mileage, expenses and cell phone is provided)


The ideal candidate will be located in the Calgary, Red Deer or Edmonton, Alberta area

In-House Solutions Inc. is committed to ensuring a culture of inclusion and diversity and will consider all applicants regardless of age, marital status, race, colour, religion, sex, orientation, national origin, or disability. For those requiring accommodations during any stage of the application process, please contact 1-519-658-1471.


Send your resume to [email protected]