Support Ticketing System

In-House Solutions has a new support ticketing system!

A technician will be assigned your case and will assist you through your issue.

It’s easy to use, an email to one of our technical support addresses will automatically log a support ticket in our system:

[email protected] (Tech Support across Canada)
[email protected] (Post processor support outside of Canada)

We are still available by phone. When you call us, your issue will be logged and you will be assigned a ticket as we proceed to assist you.

In-House Solutions new Tech Support Ticketing System Email

When you open a ticket through email you will receive an automatic reply that gives you a ticket number to reference. There is no need to reply or respond to this message.

If you call in after you send an email, please reference the ticket number assigned to you.

If you do not see the automatic reply it may be in your junk folder. If it is, you can tell your email system this is not junk and move the reply to the Inbox. The steps to do this can be found below.

Outlook

  1. Click the Home tab.
  2. Click Junk.
  3. Click Junk E-mail Options.
  4. Click Safe Senders.
  5. Click Add.
  6. Enter [wlemail] and additional information if you wish.
  7. Click OK to finish.

Windows Live Hotmail

  1. Open an email from the sender that you want to whitelist.
  2. Click Add to contacts next to [wlemail] to finish.

Gmail

  1. Open an email from the sender that you want to whitelist.
  2. Click on the little down-pointing-triangle-arrow next to “reply.”
  3. Click Add [wlemail] to contacts list to finish.

How to Whitelist Emails

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